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Refund Policy

LEGAL DISCLAIMER

Refund Policy
Effective Date: August 11, 2024


Thank you for choosing Custom GPT Solutions. We strive to provide our customers with the best possible products and services. However, we understand that there may be instances where refunds are necessary. This Refund Policy outlines the conditions under which refunds will be provided.


General Refund Conditions
We offer refunds under the following conditions:

  • Timeframe for Refund Requests: Refund requests must be made within 14 days of the original purchase date. Requests made after this period will not be eligible for a refund.

  • Full or Partial Refunds: Full refunds will be issued if the service or product provided does not meet the expectations set forth at the time of purchase. Partial refunds may be issued if only a portion of the service was unsatisfactory or if there were other mitigating circumstances.

  • Conditions for Refunds: Refunds will be granted under the following conditions:​

    • The product or service was not delivered as described.

    • The customer has not extensively used the product or service beyond a trial or initial evaluation period.

    • Technical issues on our end prevented the proper use of the service or product.

    • The customer can demonstrate that the product or service did not function as intended, despite reasonable efforts to resolve the issue with our support team.

 

Exclusions
Refunds will not be provided under the following circumstances:

  • The product or service was delivered as described and functioned correctly.

  • The customer experienced issues due to factors outside of Custom GPT Solutions' control (e.g., third-party software compatibility).

  • The customer failed to follow the instructions provided or did not engage with our support team to resolve the issue.

  • Refund requests made after the 14-day period.

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How to Request a Refund
To request a refund, please contact our customer support team at info@customgptsolutions.ai with the following information:

  • Your name and contact details.

  • Order number or transaction ID.

  • A detailed description of the issue.

  • Any steps taken to resolve the issue.

Our team will review your request and respond within 5 business days. If approved, the refund will be processed within 7 business days to the original payment method.

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Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

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Custom GPT Solutions
Email: info@customgptsolutions.ai
Phone: +1 7152014869 
Website: https://www.customgptsolutions.ai/

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