Terms and Conditions
Last Updated: October 24, 2025
These Terms and Conditions (the “Terms”) govern your access to and use of the websites, software, APIs, and services provided by Custom GPT Solutions LLC (“Custom GPT Solutions,” “we,” “us,” or “our”), including any hosted conversational agents, model-backed tools, downloadable content, or subscription offerings (collectively, the “Services”). By accessing or using the Services, you agree to be bound by these Terms.
If you are entering into these Terms on behalf of an organization, you represent that you are authorized to bind that organization, and “you” refers to that organization. If you do not agree to these Terms, do not access or use the Services.
1. Eligibility; Accounts
You must be at least 18 years old to use the Services. You are responsible for your account credentials, for all activities under your account, and for maintaining accurate account information. We may require identity or affiliation verification for certain features (e.g., enterprise or team accounts).
2. Definitions
“Customer Data” means prompts, inputs, files, documents, instructions, configuration, datasets, and other content you or your users submit to the Services.
“Output” means content generated or returned by the Services in response to Customer Data.
“Documentation” means any product descriptions, usage guides, implementation notes, or FAQs we provide.
“Order” means an online checkout, plan selection, or written order form specifying Services, term, and pricing.
“Authorized User” means an individual you permit to use the Services under your account.
“Professional Services” means any human‑delivered work such as consulting, coaching, custom configuration, implementation, or bespoke development performed by us under a separate statement of work or written order. Professional Services are not sold via our Paddle checkout and are not included in any Paddle‑processed subscription. They, if offered, are contracted and invoiced separately and may appear on a different website or subdomain.
3. Scope of License; Ownership of Output
3.1 License to the Services. Subject to these Terms and your payment of applicable fees, we grant you a non-exclusive, non-transferable, non-sublicensable license to access and use the Services during your subscription term or access period, solely for your internal business or personal purposes and in accordance with the Documentation.
3.2 Customer Data. You retain all rights to Customer Data. You grant us and our subprocessors a limited license to process Customer Data solely to provide, maintain, secure, and improve the Services and to comply with law. We do not sell Customer Data.
3.3 Output. As between the parties and to the extent permitted by applicable law, you own your Output. You are responsible for reviewing Output and determining its suitability for your use. You grant us a limited license to store and display Output to you and your Authorized Users and to provide support.
3.4 Model Improvement. We do not use Customer Data or Output to train or fine-tune models for other customers unless (i) you opt in via product settings or written agreement, or (ii) you submit feedback or examples with an explicit permission to use for improvement.
3.5 Feedback. If you provide suggestions, ideas, or recommendations (“Feedback”), you grant us a perpetual, irrevocable, royalty-free license to use the Feedback without restriction.
3.6 Scope of Paddle Processed Purchases (SaaS only). Purchases made through our online checkout operated by Paddle grant you a time‑limited subscription license to hosted software delivered via a web interface (and related standard product updates and email support). Such purchases do not include Professional Services, bespoke development, paid onboarding, coaching, advisory briefings, or implementation work. Any such human‑delivered services, if later agreed, are governed by a separate written agreement and payment channel outside of Paddle.
a perpetual, irrevocable, royalty -free license to use the Feedback without restriction.
4. Acceptable Use; Prohibited Activities
You shall not, and shall not permit any third party to:
(a) use the Services for any unlawful, infringing, deceptive, fraudulent, harassing, harmful, or privacy-violating purpose;
(b) submit content that is illegal, obscene, defamatory, or that violates others’ rights;
(c) attempt to misuse, disrupt, or degrade the Services, including by load-testing, scraping, or circumventing rate limits;
(d) reverse engineer, decompile, or otherwise attempt to discover underlying components except to the extent such restriction is prohibited by law);
(e) use the Services to create, train, or improve competing models or services, or to disclose
performance benchmarking except as permitted by Documentation or law;
(f) process, generate, or rely upon Output for mission- or safety-critical operations, including real-time aircraft operations, medical decisions, or emergency response;
(g) process sensitive or regulated data unless our written agreement expressly permits it (e.g., PHI, PCI, children’s data, export-controlled data);
(h) violate export, sanctions, or other compliance requirements (see Section 17). We may suspend or terminate access for violations.
5. Aviation and Professional-Use Disclaimers
5.1 Training-Only. Our aviation-oriented tools and knowledge assistants are for training, study, and decision-support context only. They are not a substitute for official airline or manufacturer manuals, operating procedures, or regulatory requirements.
5.2 No Operational Reliance. Do not use the Services as the basis for in-flight decisions, realtime operational judgments, or compliance determinations. Always consult the applicable Aircraft Flight Manual, FCOM/FCTM, SOPs, MEL, QRH, checklists, and regulator-issued materials.
5.3 No Professional Advice. Output may discuss legal, medical, financial, or other professional topics. Such Output is for informational purposes only and does not constitute professional advice.
6. Data Protection; Privacy
Our collection and use of personal data is described in our Privacy Policy. You represent that you have obtained all necessary consents and legal bases to submit Customer Data to the Services. You are responsible for notifying your users of applicable privacy disclosures. We implement administrative, technical, and physical safeguards designed to protect Customer Data appropriate to the nature of the data and our role as a processor/service provider.
7. Subscriptions, Fees, Taxes, and Renewal
7.1 Merchant of Record. Custom GPT Solutions has engaged Paddle.com Market Limited and its affiliates (collectively, “Paddle”) as our authorized Merchant of Record and reseller for subscription-based Services. Paddle is the seller of record for all transactions processed through our online checkout and subscription system. Paddle will appear on your invoices, receipts, and credit card or bank statements (typically as “PADDLE.NET*CUSTOMGPTSOLUTIONS” or similar descriptor). All payments for subscription Services are processed by and paid to Paddle on our behalf.
For clarity: Paddle‑processed transactions on this domain are limited to standardized software subscriptions (“SaaS‑only”). We do not sell Professional Services via Paddle checkout. Links labeled “Contact Sales,” “Request Quote,” or similar on our site are non‑transactional and, if they lead to Professional Services, any resulting engagement will be contracted and billed separately, outside Paddle.
7.2 Payment Processing and Methods. Paddle handles all payment processing, billing, invoicing, and subscription management for the Services. Paddle supports major credit and debit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and various local payment methods depending on your region. When you subscribe to the Services, you will complete checkout through Paddle’s secure payment system. You authorize Paddle to charge your chosen payment method for all applicable fees.
7.3 Plans and Orders. Fees, billing intervals, and plan features are specified at checkout or in an Order. Different subscription plans may offer different features, usage limits, and pricing.
7.4 Billing and Automatic Renewal. Subscriptions renew automatically for successive billing periods (monthly, annually, or as specified) unless you cancel prior to the renewal date. You authorize Paddle to charge your payment method for each renewal term at the then-current rates. Paddle will send you advance notice of upcoming renewals via email.
7.5 Tax Collection and Compliance. As Merchant of Record, Paddle is responsible for determining, collecting, and remitting all applicable indirect taxes including but not limited to value-added tax (VAT), goods and services tax (GST), sales tax, and similar taxes in accordance with the laws of your jurisdiction. The prices displayed during checkout may be shown inclusive or exclusive of applicable taxes depending on your location and local legal requirements. Paddle maintains registrations and handles tax compliance in 70+ jurisdictions globally, including the United States, European Union, United Kingdom, United Arab Emirates, Saudi Arabia, and other regions. You are not responsible for remitting taxes on your purchases of the Services, as Paddle handles all such obligations as the seller of record.
7.6 VAT and Business Purchases. If you are a business customer subject to VAT and have a valid VAT registration number, you may provide your VAT ID during checkout or update it in your billing information. Paddle will validate your VAT ID where applicable. For eligible EU business-to-business transactions, VAT may be reverse-charged in accordance with EU VAT regulations. For UK customers, VAT will be charged on all transactions as Paddle is UK-based. Business customers in other jurisdictions should consult their tax advisors regarding input tax credits or reclaim procedures.
7.7 Invoicing. Paddle will issue all invoices and receipts for your purchases. Invoices will show Paddle.com Market Limited as the vendor and will include all legally required information for your jurisdiction, including applicable tax registration numbers. Invoices are typically delivered via email after each transaction. You can access and download your invoices through Paddle’s customer portal or by contacting Paddle’s support.
7.8 Currency and Pricing. Prices for the Services are displayed in U.S. Dollars (USD) and may be available in additional currencies depending on your location. Paddle supports transactions in 29+ currencies. If you pay in a currency different from the currency in which we settle with Paddle, currency conversion will be handled by Paddle, and exchange rate fluctuations may apply. Your payment method issuer may also charge foreign transaction fees.
7.9 Price Changes. We may update prices and plan features from time to time. Price changes will not affect your current subscription term but will apply upon your next renewal. We will provide advance notice of material price increases where required by law or our agreement with you.
7.10 Refunds and Cancellations. Refunds, if any, are subject to our Refund Policy and will be processed by Paddle as Merchant of Record. To request a refund or cancellation, you may contact Paddle’s customer support or use the cancellation options in your account settings. For digital services, refunds may be limited or unavailable once access has been provided, except as required by applicable consumer protection laws. Certain promotional or trial plans may be nonrefundable. If you cancel your subscription, you will retain access to the Services until the end of your current billing period, after which your subscription will terminate.
7.11 Payment Failures and Dunning. If Paddle is unable to charge your payment method for a renewal or other fee (due to insufficient funds, expired card, or other reason), Paddle will attempt to collect payment using automated retry logic and will notify you via email. Your access to the Services may be suspended if payment cannot be collected. Paddle may use third-party services to update expired payment card information automatically. You are responsible for maintaining current and valid payment information.
7.12 Chargebacks and Disputes. As Merchant of Record, Paddle manages all payment disputes, chargebacks, and fraud prevention. If you dispute a charge with your payment provider without first contacting Paddle or Custom GPT Solutions to resolve the issue, we may suspend your account pending resolution of the dispute. Chargebacks may result in additional fees and may affect your ability to use the Services. If you have a billing concern, please contact Paddle’s support or Custom GPT Solutions before initiating a chargeback.
7.13 Enterprise and Custom Arrangements. For enterprise customers or high-value contracts that require custom payment terms such as purchase orders, wire transfers, or invoicing with payment terms (e.g., Net 30/60), we may offer alternative arrangements either through Paddle’s invoicing service or through direct billing. Such arrangements will be documented in a separate Order or written agreement.
7.14 Paddle’s Buyer Terms. Your transaction with Paddle as Merchant of Record is also subject to Paddle’s Buyer Terms of Service, which can be found at https://www.paddle.com/legal/checkout-buyer-terms. In the event of any conflict between these Terms and Paddle’s Buyer Terms regarding payment processing, billing, or tax matters, Paddle’s Buyer Terms shall control with respect to the payment transaction, while these Terms govern your use of the Services.
7.15 No Human Services via Paddle Checkout. To comply with Paddle’s Acceptable Use Policy, our Paddle checkout must not be used to purchase any Professional Services or other human‑delivered services. Your Paddle‑processed subscription does not include any right to custom work. If you wish to obtain Professional Services, we may provide those, if available, under a separate agreement and non‑Paddle payment method.
8. Trials; Beta and Evaluation Features
From time to time we may offer free trials, beta features, or evaluation access. Such features are provided “as is,” may be modified or discontinued at any time, and may be subject to additional terms. We may limit usage for trials and betas.
9. Third-Party Services and Content
The Services may interoperate with or reference third-party services, models, datasets, or websites. We do not control and are not responsible for third-party services or content. Your use of any third-party service is subject to that third party’s terms and policies.
10. Availability; Support; Modifications
We strive for high availability but do not guarantee uninterrupted or error-free operation. Maintenance windows, security updates, or third-party issues may affect availability. We may modify the Services, features, or Documentation from time to time; material changes that negatively impact you will be communicated where feasible.
11. Intellectual Property; Reservation of Rights
Except for the limited licenses expressly granted in these Terms, we and our licensors retain all right, title, and interest in and to the Services, including all software, models, interfaces, Documentation, and any improvements or derivatives. No rights are granted by implication.
12. Confidentiality
Each party may receive non-public information from the other designated as confidential or that reasonably should be understood to be confidential given the nature of the information and circumstances (“Confidential Information”). A receiving party will use Confidential Information only to perform under these Terms and will protect it using at least reasonable care. Exclusions include information that is public without breach, independently developed, or rightfully received without restriction. Legal disclosure is permitted with notice where lawful.
13. Warranties; Disclaimers
13.1 Mutual Warranties. Each party represents that it has the authority to enter into these Terms and will comply with applicable law in performing hereunder.
13.2 Service Disclaimer. THE SERVICES, OUTPUT, AND ALL RELATED MATERIALS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. OUTPUT MAY BE INCOMPLETE, INACCURATE, OR OTHERWISE UNSUITABLE FOR YOUR PURPOSES; YOU ARE RESPONSIBLE FOR INDEPENDENTLY VERIFYING OUTPUT.
14. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. EXCEPT FOR YOUR PAYMENT OBLIGATIONS OR LIABILITY FOR VIOLATIONS OF SECTION 4 (ACCEPTABLE USE), EACH PARTY’S TOTAL LIABILITY UNDER THESE TERMS SHALL NOT EXCEED THE AMOUNTS PAID OR PAYABLE BY YOU TO US FOR THE SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY.
15. Indemnification
You will defend, indemnify, and hold harmless Custom GPT Solutions and its affiliates, officers, directors, employees, and agents from and against any third-party claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from or related to (a) your Customer Data; (b) your use of the Services in violation of these Terms or law; or (c) your products or services that rely on or incorporate Output.
16. Payment Card Industry and Data Security
As our Merchant of Record, Paddle is responsible for PCI DSS (Payment Card Industry Data Security Standard) compliance. You will not receive, store, or process payment card information directly. Paddle maintains PCI compliance certifications and implements appropriate security measures for payment data. Custom GPT Solutions does not have access to your complete payment card details.
17. Export; Sanctions; Compliance
You must comply with all applicable export control and sanctions laws and regulations, including those of the United States and other jurisdictions. You represent that you are not located in, organized under the laws of, or ordinarily resident in an embargoed territory and are not a denied or restricted party. You will not permit access to the Services by persons or entities subject to restrictions.
18. Term; Suspension; Termination
18.1 Term. These Terms remain in effect while you access or use the Services.
18.2 Suspension. We may suspend access immediately for security reasons, suspected violations, non-payment, or to comply with law.
18.3 Termination. Either party may terminate for uncured material breach on thirty (30) days’ written notice, or as otherwise permitted in an Order. Upon termination, your license ends and you must stop using the Services.
18.4 Survival. Sections 2–6, 8–17, 18.4, and 19–22 survive termination.
19. Dispute Resolution; Arbitration; Class Action Waiver (U.S.)
19.1 Informal Resolution. Before filing a claim, the parties will attempt to resolve any dispute informally for at least thirty (30) days.
19.2 Binding Arbitration. Except for claims that qualify for small-claims court or claims for injunctive relief, any dispute arising out of or relating to these Terms or the Services will be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. Venue will be Delaware, U.S.A., unless the parties agree otherwise.
19.3 Class Action Waiver. Disputes will be conducted only on an individual basis and not in a class, consolidated, or representative action.
19.4 Opt-Out. You may opt out of arbitration and the class action waiver within 30 days of first accepting these Terms by sending written notice to info@customgptsolutions.ai.
19.5 Payment Disputes. Disputes related solely to payment processing, billing, or transactions with Paddle as Merchant of Record should first be addressed with Paddle’s customer support. Such disputes may also be subject to Paddle’s dispute resolution procedures as set forth in their Buyer Terms
20. Governing Law; Venue
These Terms are governed by the laws of the State of Delaware, U.S.A., without regard to conflict-of-laws rules. Subject to Section 19, the exclusive jurisdiction and venue for any action not subject to arbitration will be the state and federal courts located in Delaware, and the parties consent to personal jurisdiction there.
21. Notices
We may provide notices by email to the address associated with your account, by in-product messaging, or by posting on our website. Legal notices to us must be sent to info@customgptsolutions.ai with a copy to Custom GPT Solutions LLC, Attn: Legal, 8 The Green # 18910, Dover, DE 19901, USA. For billing or payment-related notices to Paddle, please use the contact information provided in your Paddle invoices or at www.paddle.com/support.
22. General
Assignment requires our prior written consent, except we may assign to an affiliate or in connection with a merger, acquisition, or sale of assets. These Terms constitute the entire agreement between the parties regarding the Services and supersede prior or contemporaneous agreements on the subject. If any provision is unenforceable, it will be replaced with a valid term that most closely reflects the intent, and the remainder will remain in effect. No waiver is effective unless in writing. Headings are for convenience only.
Contact
Email: info@customgptsolutions.ai
Phone: +1 (715) 201-4869
Postal: Custom GPT Solutions LLC, 8 The Green # 18910, Dover, DE 19901, USA
For payment and billing support with Paddle: www.paddle.com/support
