Terms and Conditions
Last Updated: November 13, 2025
These Terms and Conditions (the “Terms”) govern your access to and use of the websites, software, APIs, and services provided by Custom GPT Solutions LLC (“Custom GPT Solutions,” “we,” “us,” or “our”), including any hosted conversational agents, model-backed tools, downloadable content, or subscription offerings (collectively, the “Services”). By accessing or using the Services, you agree to be bound by these Terms. If you are entering into these Terms on behalf of an organization, you represent that you are authorized to bind that organization, and “you” refers to that organization. If you do not agree to these Terms, do not access or use the Services.
1. Eligibility; Accounts
You must be at least 18 years old to use the Services. You are responsible for your account credentials, for all activities under your account, and for keeping your account information accurate. We may require identity or affiliation verification for certain features (e.g., team or enterprise access).
2. Definitions
“Customer Data” means prompts, inputs, files, documents, instructions, configuration, datasets, and other content you or your users submit to the Services.
“Output” means content generated or returned by the Services in response to Customer Data.
“Documentation” means any product descriptions, usage guides, implementation notes, or FAQs we provide.
“Order” means an online checkout, plan selection, or written order form specifying Services, term, and pricing.
“Authorized User” means an individual you permit to use the Services under your account.
“Professional Services”means any human-delivered work (e.g., consulting, coaching, bespoke configuration, implementation, or custom development) performed by us under a separate statement of work or written agreement. Professional Services are not sold via our Lemon Squeezy checkout and are not included in any Lemon Squeezyprocessed subscription. They, if offered, are contracted and invoiced separately.
3. Scope of License; Ownership of Output
3.1 License to the Services. Subject to these Terms and your payment of applicable fees, we grant you a non-exclusive, non-transferable, non-sublicensable license to access and use the Services during your subscription term or access period, solely for your internal business or personal purposes and in accordance with the Documentation.
3.2 Customer Data. You retain all rights to Customer Data. You grant us and our subprocessors a limited license to process Customer Data solely to provide, maintain, secure, and improve the Services and to comply with law. We do not sell Customer Data.
3.3 Output. As between the parties and to the extent permitted by applicable law, you own your Output. You are responsible for reviewing Output and determining its suitability. You grant us a limited license to store and display Output to you and your Authorized Users and to provide support.
3.4 Model Improvement. We do not use Customer Data or Output to train or fine-tune models for other customers unless (i) you opt in via product settings or written agreement, or (ii) you submit feedback or examples with explicit permission to use for
improvement.
3.5 Feedback. If you provide suggestions, ideas, or recommendations (“Feedback”), you grant us a perpetual, irrevocable, royalty-free license to use the Feedback without restriction.
4. Acceptable Use; Prohibited Activities
You shall not, and shall not permit any third party to:
(a) use the Services for any unlawful, infringing, deceptive, fraudulent, harassing, harmful, or privacy-violating purpose;
(b) submit content that is illegal, obscene, defamatory, or that violates others’ rights;
(c) attempt to misuse, disrupt, or degrade the Services, including by load-testing, scraping, or circumventing rate limits or access control;
(d) reverse engineer, decompile, or otherwise attempt to discover underlying components (except to the extent such restriction is prohibited by law);
(e) use the Services to create, train, or improve competing models or services, or to disclose performance benchmarking except as permitted by Documentation or law;
(f) rely upon Output for mission- or safety-critical operations (e.g., real-time aircraft operations, medical decisions, emergency response);
(g) process sensitive or regulated data unless our written agreement expressly permits it (e.g., PHI, PCI, children’s data, export-controlled data);
(h) violate export, sanctions, or other compliance requirements (see Section 17). We may suspend or terminate access for violations.
5. Aviation and Professional-Use Disclaimers
5.1 Training-Only. Our aviation-oriented tools and knowledge assistants are for training, study, and decision-support context only. They are not a substitute for official airline or manufacturer manuals, operating procedures, or regulatory requirements.
5.2 No Operational Reliance. Do not use the Services as the basis for in-flight decisions, realtime operational judgments, or compliance determinations. Always consult the applicable Aircraft Flight Manual, FCOM/FCTM, SOPs, MEL, QRH, checklists, and regulator-issued materials.
5.3 No Professional Advice. Output may discuss legal, medical, financial, or other professional topics. Such Output is for informational purposes only and does not constitute professional advice.
6. Data Protection; Privacy
Our collection and use of personal data is described in our Privacy Policy. You represent that you have obtained all necessary consents and legal bases to submit Customer Data to the Services. You are responsible for notifying your users of applicable privacy disclosures. We implement administrative, technical, and physical safeguards designed to protect Customer Data appropriate to the nature of the data and our role as a processor/service provider.
7. Subscriptions, Fees, Taxes, and Renewal
7.1 Merchant of Record. Lemon Squeezy, LLC (“Lemon Squeezy”) is our Merchant of Record for paid transactions. Lemon Squeezy appears on your receipt or statement, processes payments, and is responsible for global tax calculation, collection, and remittance, as well as refunds, chargebacks, and PCI compliance associated with the purchase. For clarity, transactions processed on this domain via Lemon Squeezy are limited to standardized digital goods and software subscriptions (“SaaS-only”). We do not sell Professional Services via Lemon Squeezy checkout. Any human delivered services, if offered, are contracted and billed separately.
7.2 Payment Processing and Methods. Checkout is provided by Lemon Squeezy. Supported payment methods may include major cards and locally available wallets; availability varies by device and region. By subscribing, you authorize Lemon Squeezy to charge your chosen payment method for all applicable fees and renewals.
7.3 Plans and Orders. Fees, billing intervals, and plan features are specified at checkout or in an Order. Different plans may offer different features, usage limits, and pricing.
7.4 Billing and Automatic Renewal. Subscriptions renew automatically for successive billing periods (e.g., monthly or annually) unless you cancel prior to the renewal. You authorize Lemon Squeezy to charge your payment method for each renewal term at the then-current rates. Lemon Squeezy or we may send advance renewal notices as required by law.
7.5 Taxes. As Merchant of Record, Lemon Squeezy determines, collects, and remits applicable indirect taxes (e.g., VAT, GST, sales/use taxes) in supported jurisdictions. Displayed prices may be shown inclusive or exclusive of taxes depending on location and legal requirements.
7.6 VAT and Business Purchases. Where permitted by law, business customers may supply tax identifiers during checkout for proper invoicing or reverse-charge treatment. Consult your tax advisor regarding reclaim or input credit options available to you.
7.7 Invoicing. Lemon Squeezy issues invoices and receipts, typically delivered by email and/or accessible via the purchaser portal or links included in your receipt.
7.8 Currency and Pricing. Prices are displayed in U.S. Dollars unless noted otherwise and may be available in additional currencies. If you pay in a different currency, conversion is handled by Lemon Squeezy and your payment provider; exchange rates and fees may apply.
7.9 Price Changes. We may update prices and plan features from time to time. Price changes do not affect your current term but will apply upon renewal. We will provide advance notice of material increases where required.
7.10 Refunds and Cancellations. Refunds are governed by our posted Refund Policy. In addition, Lemon Squeezy may, in its sole discretion, issue refunds within sixty (60) days of purchase to prevent chargebacks. If you cancel a subscription, access continues until the end of the current billing period unless otherwise stated.
7.11 Payment Failures and Dunning. If Lemon Squeezy is unable to charge your payment method for a renewal or other fee, it may attempt to collect using automated retry logic and notify you by email. Access may be suspended if payment cannot be collected. You are responsible for maintaining current payment information.
7.12 Chargebacks and Disputes. As Merchant of Record, Lemon Squeezy manages payment disputes, chargebacks, and related fraud-prevention processes. Chargebacks may result in additional fees and affect your ability to use the Services. Please contact us or refer to your Lemon Squeezy receipt for purchaser-support options before initiating a dispute.
7.13 Enterprise and Custom Arrangements. For enterprise or high-value contracts that require custom terms (e.g., PO/wire, net terms), we may offer alternative arrangements via separate agreement and a non checkout payment channel or Lemon Squeezy’s invoicing tools, as available. 7.14 Lemon Squeezy Buyer Terms. Transactions processed by Lemon Squeezy are also subject to Lemon Squeezy’s purchaser terms and checkout policies. If there is a conflict between these Terms and Lemon Squeezy’s purchaser terms regarding payment processing, billing, refunds, or taxes, Lemon Squeezy’s purchaser terms control the payment transaction, while these Terms govern your use of the Services.
7.15 No Human Services via Checkout. Products sold via our hosted checkout are digital goods and subscriptions only. Professional Services, if offered, are contracted and invoiced separately and are not available for purchase via Lemon Squeezy.
8. Trials; Beta and Evaluation Features
From time to time we may offer free trials, beta features, or evaluation access. Such features are provided “as is,” may be modified or discontinued at any time, and may be subject to additional terms or usage limits.
9. Third-Party Services and Content
The Services may interoperate with or reference third-party services, models, datasets, or websites. We do not control and are not responsible for third-party services or content. Your use of any third-party service is subject to that third party’s terms and policies.
10. Availability; Support; Modifications
We strive for high availability but do not guarantee uninterrupted or error-free operation. Maintenance windows, security updates, or third party issues may affect availability. We may modify the Services, features, or Documentation from time to time; material changes that negatively impact you will be communicated where feasible.
11. Intellectual Property; Reservation of Rights
Except for the limited licenses expressly granted in these Terms, we and our licensors retain all right, title, and interest in and to the Services, including all software, models, interfaces, Documentation, and improvements or derivatives. No rights are granted by implication.
12. Confidentiality
Each party may receive non-public information from the other that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances (“Confidential Information”). A receiving party will use Confidential Information only to perform under these Terms and will protect it using at least reasonable care. Exclusions include information that is public without breach, independently developed, or rightfully received without restriction. Legal disclosure is permitted with notice where lawful.
13. Warranties; Disclaimers
13.1 Mutual Warranties. Each party represents that it has the authority to enter into these Terms and will comply with applicable law in performing hereunder.
13.2 Service Disclaimer. THE SERVICES, OUTPUT, AND ALL RELATED MATERIALS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. OUTPUT MAY BE INCOMPLETE, INACCURATE, OR OTHERWISE UNSUITABLE FOR YOUR PURPOSES; YOU ARE RESPONSIBLE FOR INDEPENDENTLY VERIFYING OUTPUT.
14. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. EXCEPT FOR YOUR PAYMENT OBLIGATIONS OR LIABILITY FOR VIOLATIONS OF SECTION 4 (ACCEPTABLE USE), EACH PARTY’S TOTAL LIABILITY UNDER THESE TERMS SHALL NOT EXCEED THE AMOUNTS PAID OR PAYABLE BY YOU TO US FOR THE SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY.
15. Indemnification
You will defend, indemnify, and hold harmless Custom GPT Solutions and its affiliates, officers, directors, employees, and agents from and against any third-party claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from or related to (a) your Customer Data; (b) your use of the Services in violation of these Terms or law; or (c) your products or services that rely on or incorporate Output.
16. Payment Card Industry and Data Security
As Merchant of Record, Lemon Squeezy is responsible for PCI DSS compliance related to checkout. We do not receive or store full card numbers.
17. Export; Sanctions; Compliance
You must comply with all applicable export control and sanctions laws and regulations, including those of the United States and other jurisdictions. You represent that you are not located in, organized under the laws of, or ordinarily resident in an embargoed territory and are not a denied or restricted party. You will not permit access to the Services by persons or entities subject to restrictions.
18. Term; Suspension; Termination
18.1 Term. These Terms remain in effect while you access or use the Services.
18.2 Suspension. We may suspend access immediately for security reasons, suspected violations, non-payment, or to comply with law.
18.3 Termination. Either party may terminate for uncured material breach on thirty (30) days’ written notice, or as otherwise permitted in an Order. Upon termination, your license ends and you must stop using the Services.
18.4 Survival. Sections 2–6, 8–17, 18.4, and 19–22 survive termination.
19. Dispute Resolution; Arbitration; Class Action Waiver (U.S.)
19.1 Informal Resolution. Before filing a claim, the parties will attempt to resolve any dispute informally for at least thirty (30) days.
19.2 Binding Arbitration. Except for claims that qualify for small-claims court or claims for injunctive relief, any dispute arising out of or relating to these Terms or the Services will be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. Venue will be Delaware, U.S.A., unless the parties agree otherwise.
19.3 Class Action Waiver. Disputes will be conducted only on an individual basis and not in a class, consolidated, or representative action.
19.4 Opt-Out. You may opt out of arbitration and the class action waiver within 30 days of first accepting these Terms by sending written notice to info@customgptsolutions.ai.
19.5 Payment Disputes.Disputes related solely to payment processing, billing, or transactions processed by Lemon Squeezy as Merchant of Record should first be addressed using the purchaser-support options referenced in your Lemon Squeezy receipt; such disputes may also be subject to Lemon Squeezy’s dispute procedures.
20. Governing Law; Venue
These Terms are governed by the laws of the State of Delaware, U.S.A., without regard to conflict-of-laws rules. Subject to Section 19, the exclusive jurisdiction and venue for any action not subject to arbitration will be the state and federal courts located in Delaware, and the parties consent to personal jurisdiction there.
21. Notices
We may provide notices by email to the address associated with your account, by in-product messaging, or by posting on our website. For transactions processed by Lemon Squeezy, please refer to your Lemon Squeezy receipt for purchaser-specific support options. Legal notices to us must be sent to info@customgptsolutions.ai with a copy to Custom GPT Solutions LLC, Attn: Legal, 8 The Green # 18910, Dover, DE 19901, USA.
22. General
Assignment requires our prior written consent, except we may assign to an affiliate or in connection with a merger, acquisition, or sale of assets. These Terms constitute the entire agreement between the parties regarding the Services and supersede prior or contemporaneous agreements on the subject. If any provision is unenforceable, it will be replaced with a valid term that most closely reflects the intent, and the remainder will remain in effect. No waiver is effective unless in writing. Headings are for convenience only.
Contact
Email: info@customgptsolutions.ai
Phone: +1 (715) 201-4869
Postal: Custom GPT Solutions LLC, 8 The Green # 18910, Dover, DE 19901, USA
