Privacy Policy

Who we are

Suggested text: Our website address is: https://customgptsolutions.ai.

Comments

Suggested text: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

Suggested text: If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Suggested text: Visitor comments may be checked through an automated spam detection service.

Last Updated: October 24, 2025

This Privacy Policy explains how Custom GPT Solutions LLC (“Custom GPT Solutions,” “we,” “us,” or “our”) collects, uses, shares, and safeguards information when you use our websites, software, hosted conversational agents, APIs, downloadable digital content, and professional services (collectively, the “Services”). It also describes your rights and choices.

If you use the Services on behalf of an organization, you represent that you are authorized to do so. By using the Services, you agree to the practices described here. If you do not agree, you should not use the Services.

1) Who we are; roles

Controller (website & account data): Custom GPT Solutions LLC, for information we collect directly through our websites and account onboarding.

Processor/Service Provider (customer content): For prompts, files, and other content you submit into your workspace, we generally act as a processor/service provider to you, processing only as necessary to deliver the Services and as permitted by your settings and these terms.

Contact: support@customgptsolutions.ai

Postal: Custom GPT Solutions LLC, 8 The Green # 18910, Dover, DE 19901, USA

2) Information we collect

We collect information in the following categories:

Identifiers & contact data (e.g., name, email, phone, address, account ID).
Commercial & transactional data (e.g., plan, purchase history, invoices, fulfillment status).
Payment data (limited billing details; full card data is handled by Paddle as our Merchant of Record; we do not receive your full card number). For Paddle’s processing and privacy practices, see your Paddle receipt or their posted terms.
Device & usage data (e.g., IP address, browser/OS, device IDs, referring/exit pages, timestamps, feature use, crash logs).
Customer content you submit (e.g., prompts, files, instructions, configuration, datasets, feedback).
Support communications (e.g., tickets, call notes, attachments).
Cookie/SDK data (analytics, preference, and authentication cookies; see Section 10).
Inferences we derive to improve relevance, quality, or security.

Sources include information you provide, information collected automatically during use, and information from service providers (e.g., payment, analytics, fraud prevention, identity verification) and third-party integrations you connect

3) How we use information (purposes)

We use information to:

Provide and secure the Services (account provisioning, authentication, content processing, availability, incident response, fraud/abuse prevention).
Operate, maintain, and improve features and performance (including debugging and quality assurance).
Personalize your experience, including remembering settings and tailoring content within your workspace.
Communicate with you (service messages, updates, security alerts, surveys, and—where permitted—marketing).
Comply with law and enforce terms, including protecting our rights and users.
Research & development: We may use de-identified or aggregated information to analyze trends and improve the Services. We do not use your Customer Content to train or fine-tune models for other customers unless you opt in (see Section 7).

4) Legal bases (EEA/UK only)

Where the GDPR/UK GDPR applies, our processing bases include: contract performance, legitimate interests (e.g., securing and improving the Services, preventing abuse, and communicating about similar products), consent (for certain marketing and cookie categories), and legal obligations. You may withdraw consent at any time where applicable

5) How we share information

We do not sell your personal information. We share information as follows:

Vendors/Processors who provide infrastructure, hosting, security, analytics, email, payments, support tooling, and similar services under contract.
Third-party integrations you enable (e.g., storage, identity, or workflow tools).
Affiliates for internal business operations consistent with this Policy.
Business transfers (e.g., merger, acquisition, financing, or sale of assets).
Legal, safety, and rights (e.g., to comply with law, valid legal process, or to protect users, the public, or the Services).
De-identified/aggregated data that does not identify you.

For California (CPRA) purposes, we do not sell personal information and we do not share personal information for cross-context behavioral advertising unless you consent to such cookies; you can manage these preferences as described in Section 10.

6) Your rights and choices

Your rights depend on your location, but may include:

Vendors/Processors who provide infrastructure, hosting, security, analytics, email, payments, support tooling, and similar services under contract.
Third-party integrations you enable (e.g., storage, identity, or workflow tools).
Affiliates for internal business operations consistent with this Policy.
Business transfers (e.g., merger, acquisition, financing, or sale of assets).
Legal, safety, and rights (e.g., to comply with law, valid legal process, or to protect users, the public, or the Services).
De-identified/aggregated data that does not identify you.

How to exercise: Email support@customgptsolutions.ai or use in-product tools where available. We may verify your request and, where permitted, respond within the applicable statutory timeframe. Authorized agents may act on your behalf where the law allows and identity is verified.

7) Customer Content, model improvement, and human review

Ownership. You retain rights in your Customer Content and resulting outputs, subject to applicable law.
Processing. We process Customer Content to deliver and support the Services, to maintain security, and to comply with law.
Model improvement. We do not use Customer Content or outputs to train or fine-tune models for other customers unless you opt in via settings or written agreement.
Human review. Limited, role-based human review may occur for abuse, security investigations, or when you request support (e.g., to diagnose a defect), subject to confidentiality obligations.

8) Retention

We retain information for as long as necessary to fulfill the purposes described in this Policy, to comply with legal obligations, to resolve disputes, and to enforce agreements. Criteria include account status, feature needs, legal limits, and the sensitivity of the data. We may retain de-identified data without time limit, and we do not attempt to re-identify it.

9) International transfers

We operate in the United States. If you access the Services from outside the U.S., your information may be transferred to and processed in the U.S. and other countries with different data protection laws. Where required, we rely on appropriate safeguards (e.g., Standard Contractual Clauses and supplementary measures) for transfers.

10) Cookies and similar technologies

We use cookies and similar technologies to enable core functionality (e.g., login), to remember preferences, and for analytics. Marketing/advertising cookies are off by default and used only with consent where required. You can: (a) manage consent in the cookie banner or settings; (b) adjust browser controls; and (c) use global privacy signals (e.g., GPC) that we endeavor to honor where feasible. Disabling cookies may affect certain features

11) Security

We implement administrative, technical, and physical safeguards appropriate to the nature of the data and our role as a processor/service provider. No method of transmission or storage is completely secure; you are responsible for maintaining the confidentiality of your credentials and for using appropriate security on your systems.

12) Children’s privacy

The Services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe a child has provided personal information, contact us so we can take appropriate action.

13) Automated decision-making

We may use automated systems to detect abuse, spam, or fraud and to tailor certain features. We do not make decisions with legal or similarly significant effects solely using automated processing without human involvement

14) Third-party services and links

The Services may link to or interoperate with third-party websites, apps, or services. Their privacy practices are governed by their own policies, not this one. Review those policies before using third-party services.

15) Changes to this Policy

We may update this Policy to reflect changes in our practices or applicable law. Material changes will be communicated via email, in-product notice, or posting on our website. The “Last Updated” date will reflect the effective date.

16) Contact us

Email (support): support@customgptsolutions.ai
Postal: Custom GPT Solutions LLC, 8 The Green # 18910, Dover, DE 19901, USA

Appendix A – Notice at Collection (California)

Categories collected: identifiers and contact data; commercial/transactional data; internet/network activity; geolocation (coarse, as derived from IP); inferences; support communications; device/usage data; cookie/SDK data; and Customer Content you submit.

Purposes: deliver and secure the Services; personalize; analytics and improvement; communications; compliance; research and development using de-identified/aggregate data.

Retention: see Section 8.

Sensitive data: we do not seek sensitive personal information; if you submit such data, we process it only to provide the Services at your direction.

Sale/Sharing: we do not sell personal information. We do not share personal information for cross-context behavioral advertising unless you consent to such cookies; you may opt out via cookie settings (Section 10) or by contacting us.

Your privacy choices: Access, delete, correct, and opt-out requests can be submitted
to support@customgptsolutions.ai.