Privacy Policy
Last Updated: November 13, 2025
This Privacy Policy explains how Custom GPT Solutions LLC (“Custom GPT Solutions,” “we,” “us,” or “our”) collects, uses, shares, and safeguards information when you use our websites, software, hosted conversational agents, APIs, downloadable digital content, and related products (collectively, the “Services”). It also describes your rights and choices.
By using the Services, you agree to the practices described here. If you use the Services on behalf of an organization, you represent that you are authorized to do so. If you do not agree, you should not use the Services.
1) Who we are; roles and contacts
- Controller (website & account data): Custom GPT Solutions LLC for information we collect directly through our websites and account onboarding.
- Processor/Service Provider (customer content): For prompts, files, and other content you submit into your workspace (“Customer Content”), we generally act as a processor/service provider to you, processing only as necessary to deliver the Services and as permitted by your settings and these terms.
- Payments & Merchant of Record: For purchases made via our online checkout, our Merchant of Record partner and processes billing information as an independent controller for payment data. See your receipt and purchaser documentation for details relevant to card processing, taxes, refunds, and chargebacks
Contact: support@customgptsolutions.ai
Postal: Custom GPT Solutions LLC, 8 The Green # 18910, Dover, DE 19901, USA
2) Information we collect
We collect information from you, from your use of the Services, and from service providers and third-party integrations you connect. Categories include:
- Identifiers & contact data (e.g., name, email, phone, address, account ID).
- Commercial & transactional data (e.g., plan, purchase history, invoices, fulfillment status).
- Payment data (limited billing details). We do not receive or store full card numbers. Card data and transaction processing are handled by our Merchant of Record partner as Merchant of Record; see your receipt for purchaser-specific terms and privacy details
- Device & usage data (e.g., IP address, browser/OS, device IDs, referring/exit pages, timestamps, feature use, crash logs).
- Customer content you submit (e.g., prompts, files, instructions, configuration, datasets, feedback).
- Support communications (e.g., tickets, call notes, attachments).
- Cookie/SDK data (analytics, preference, and authentication cookies; see Section 10).
- Inferences we derive to improve relevance, quality, or security.
- Promotion/quiz data (if you participate) (e.g., attempts, scores, code issuance and redemption metadata) for administering promotions and preventing abuse.
3) How we use information (purposes)
We use information to:
- Provide and secure the Services (account provisioning, authentication, content processing, availability, incident response, fraud/abuse prevention).
- Operate, maintain, and improve features and performance (including debugging and quality assurance).
- Personalize your experience, including remembering settings and tailoring content within your workspace.
- Communicate with you (service messages, updates, security alerts, surveys, and—where permitted—marketing).
- Comply with law and enforce terms, including protecting our rights and users.
- Research & development: We may use de-identified or aggregated information to analyze trends and improve the Services.
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Promotion administration (if applicable): We use quiz/eligibility information to issue discounts, validate eligibility, prevent fraud or abuse, and reconcile renewals.
We do not use your Customer Content to train or fine-tune models for other customers unless you opt in (see Section 7).
4) Legal bases (EEA/UK only)
Where the GDPR/UK GDPR applies, our processing bases include: contract performance, legitimate interests (e.g., securing and improving the Services, preventing abuse, communicating about similar products), consent (for certain marketing and cookie categories), and legal obligations. You may withdraw consent at any time where applicable.
5) How we share information
We do not sell your personal information. We share information as follows:
- Vendors/Processors providing infrastructure, hosting, security, analytics, email, payments (including our Merchant of Record partner), support tooling, and similar services under contract.
- Third-party integrations you enable (e.g., storage, identity, or workflow tools).
- Affiliates for internal business operations consistent with this Policy.
- Business transfers (e.g., merger, acquisition, financing, or sale of assets).
- Legal, safety, and rights (e.g., to comply with law, valid legal process, or to protect users, the public, or the Services).
- De-identified/aggregated data that does not identify you.
For California (CPRA) purposes, we do not sell personal information and we do not share personal information for cross-context behavioral advertising unless you consent to such cookies; you can manage these preferences as described in Section 10.
6) Your rights and choices
Your rights depend on your location but may include access, deletion, correction, optout of certain processing, and portability.
How to exercise: Email support@customgptsolutions.ai or use in-product tools where available. We may verify your request and, where permitted, respond within the applicable statutory timeframe. Authorized agents may act on your behalf where the law allows and identity is verified.
7) Customer Content, model improvement, and human review
- Ownership. You retain rights in your Customer Content and resulting outputs, subject to applicable law.
- Processing. We process Customer Content to deliver and support the Services, to maintain security, and to comply with law.
- Model improvement. We do not use Customer Content or outputs to train or fine-tune models for other customers unless you opt in via settings or written agreement.
- Human review. Limited, role-based human review may occur for abuse, security investigations, or when you request support (e.g., to diagnose a defect), subject to confidentiality obligations.
How to exercise: Email support@customgptsolutions.ai or use in-product tools where available. We may verify your request and, where permitted, respond within the applicable statutory timeframe. Authorized agents may act on your behalf where the law allows and identity is verified.
8) Retention
We retain information for as long as necessary to fulfill the purposes described in this Policy, to comply with legal obligations, to resolve disputes, and to enforce agreements. Criteria include account status, feature needs, legal limits, and the sensitivity of the data. We may retain de-identified data without time limit, and we do not attempt to re-identify it.
9) International transfers
We operate in the United States. If you access the Services from outside the U.S., your information may be transferred to and processed in the U.S. and other countries with different data protection laws. Where required, we rely on appropriate safeguards (e.g., Standard Contractual Clauses and supplementary measures) for transfers.
10) Cookies and similar technologies
We use cookies and similar technologies to enable core functionality (e.g., login), to remember preferences, and for analytics. Marketing/advertising cookies are off by default and used only with consent where required. You can:
(a) manage consent in the cookie banner or settings;
(b) adjust browser controls; and
(c) use Global Privacy Control (GPC) signal that we endeavor to honor where feasible.
Disabling cookies may affect certain features
11) Security
We implement administrative, technical, and physical safeguards appropriate to the nature of the data and our role as a processor/service provider. No method of transmission or storage is completely secure; you are responsible for maintaining the confidentiality of your credentials and for using appropriate security on your systems.
12) Children’s privacy
The Services are not directed to individuals under 16. We do not knowingly collect personal information from children. If you believe a child has provided personal information, contact us so we can take appropriate action.
13) Automated decision-making
We may use automated systems to detect abuse, spam, or fraud and to tailor certain features. We do not make decisions with legal or similarly significant effects solely using automated processing without human involvement.
14) Third-party services and links
The Services may link to or interoperate with third-party websites, apps, or services. Their privacy practices are governed by their own policies, not this one. Review those policies before using third-party services.
15) Changes to this Policy
We may update this Policy to reflect changes in our practices or applicable law. Material changes will be communicated via email, in-product notice, or posting on our website. The “Last Updated” date will reflect the effective date.
16) Contact us
Email (support): support@customgptsolutions.ai
Postal: Custom GPT Solutions LLC, 8 The Green # 18910, Dover, DE 19901, USA
Appendix A – Notice at Collection (California)
Categories collected: identifiers and contact data; commercial/transactional data; internet/network activity; coarse geolocation (as derived from IP); inferences; support communications; device/usage data; cookie/SDK data; Customer Content; and, where applicable, promotion/quiz data for discount administration and abuse prevention.
Purposes: deliver and secure the Services; personalize; analytics and improvement; communications; compliance; research and development using de-identified/aggregate data; promotion administration and fraud prevention
Retention: see Section 8.
Sensitive data: we do not seek sensitive personal information; if you submit such data, we process it only to provide the Services at your direction.
Sale/Sharing: we do not sell personal information. We do not share personal information for cross-context behavioral advertising unless you consent to such cookies; you may opt out via cookie settings (Section 10) or by contacting us.
Your privacy choices: Access, delete, correct, and opt-out requests can be submitted
to support@customgptsolutions.ai.
